Liability for any supplementary costs incurred by a customer caused by a delayed / lost / misrouted orders.
Terms and Conditions:
Card Universe’s Terms and Conditions are designed with you in mind. To keep your experience as easy and as stress free as possible. We have designed our Terms and Conditions to make them user friendly for a better all-round experience.
Returns And Cancellation Policy:
The buyer will be responsible for the postage costs and ensuring any returned items arrive to us in the same condition they were purchased in. If your item does not meet the standards it was sent in, Card Universe has the right to refuse refund. You will be notified of this decision by Card universe.
If your item is unopened, unused, undamaged and in its original state you received it- you can return your product to us up to 14 days after you received deliver of it.
If you have taken receipt of damaged or faulty items please inform us as soon as possible. You have 14 days from the date of receiving the item to notify us for a suitable resolution. Please note Card Universe may ask for proof of damaged or faulty items. Card Universe reserve the right to refuse returns if you cannot provide us with accurate information or issues arise after this period.
If you have received a packaged product and the cards inside are faulty Card Universe are not liable for this. Please contact the manufacturer to dispute this.
Refunds will be processed no later than 30 days after we receive your items.
If you need to cancel an order you have already placed you are intitled to a full refund up until the order has been shipped. If your order has been sent out you will have to return the item back to us in undamaged and unopened. Card Universe will issue you a full refund. Please note postage is paid by the buyer.
You have the right to amend any order you have already placed with Card Universe up until the moment the order has been dispatched. Please contact us via email to discuss changes to your order firstname.lastname@example.org
Delivery and Courier:
Card Universe use UK Next Day Delivery via Royal Mail. We aim to get every order placed before 3pm dispatched the same day. Please note orders will be send Monday-Friday. On some occasions the courier may fail to deliver your item on time, if this happens please contact us and we will contact our courier to find out where your item is. If your item has been lost in the post, Card Universe will provide you with a refund for your item or replacement item. Card Universe cannot be held responsible if the courier is late.
Currently Standard delivery is £2.99 and FREE with orders over £15.00 please note Card universe have the right to change their delivery prices if postage prices by courier fluctuate. This will not apply to orders already placed.
31 Viking Road, Maldon, Essex, CM96JR
Card Universe prides ourselves on being meticulous with our information and pricing. Although we work tirelessly to ensure all information is up to date there could on occasions be mistakes that are made. In the event an error may occur Card Universe has the right and sole discretion to refuse or cancel an order that has been placed. Card Universe are under no obligation to provide a product that has a clear or obvious pricing error. Card Universe will contact you to notify you of your cancelled order if such error arises.